Terms of service
1. General Information
The website [www.metrecandles.com] (hereinafter, the "Website") is operated in the United Kingdom by METRE Candles Ltd., a UK-based company registered at 3 Romeyn Road, London SW16 2NU with the company registration number 15822920 and VAT number 483743658. For any enquiries, you can contact us via email at orders@metrecandles.com.
The Website and its contents are the exclusive property of METRE Candles Ltd., which holds all intellectual property rights, including trademarks, designs, and copyrights.
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2. Terms of Use of the Website
By accessing and using the Website, you agree to these Terms of Use and our Privacy Policy. METRE Candles reserves the right to modify the Website and these Terms at any time without prior notice. It is your responsibility to review the Terms before placing an order.
The use of the Website for purposes other than personal, private, and non-commercial use is strictly prohibited. METRE Candles makes every effort to ensure the accuracy of the information on the Website but does not guarantee that it is free from errors or omissions.
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3. Terms of Sale
3.1 Placing an Order
To place an order, you must either register as a user or proceed as a guest. Add the desired products to your basket and follow the checkout process. By confirming your order, you agree to these Terms of Sale.
Prices displayed on the Website are in GBP (£) and include 20% VAT for UK and EU customers. For international orders, additional customs duties or taxes may apply, which are the responsibility of the customer.
3.2 Payment Methods
We accept payment via credit or debit cards (Visa, Mastercard, American Express) other payment methods may be accepted on the Shopify platform. Payment is required at the time of order confirmation.
3.3 Product Availability
All products are subject to availability. If a product is out of stock after you place an order, we will notify you and provide a refund or alternative options.
3.4 Delivery
- UK Orders: Delivery typically takes 2–5 working days.
- European and International Orders: Delivery times vary depending on the destination and are subject to Global-e’s Terms of Sale.
Shipping costs will be displayed at checkout. METRE Candles is not responsible for delays caused by customs or other unforeseen circumstances.
3.5 Returns and Refunds
You have the right to return products within 14 days of receipt, provided they are unused, in their original packaging, and in resalable condition. To initiate a return, contact us at orders@metrecandles.com. You are liable for the return postage.
Refunds will be processed within 14 days of receiving the returned items, unless they do not comply with the above conditions.
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4. Intellectual Property
All content on the Website, including images, text, logos, and designs, is the property of METRE Candles Ltd. or its licensors. Unauthorised reproduction, distribution, or modification of any content is strictly prohibited.
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5. Limitation of Liability
METRE Candles is not liable for:
- Any inaccuracies or omissions on the Website.
- Delays or failures in delivery caused by third parties or events beyond our control.
- Losses resulting from unauthorized access to your account.
Our liability is limited to the value of the products purchased.
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6. VAT and Customs
For UK and EU customers, 20% VAT is included in the product price. For international orders, additional customs duties or taxes may apply, which are the responsibility of the customer.
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7. Customer Service
For any questions, complaints, or assistance, please contact us at:
Email: orders@metrecandles.com
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8. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
